[SMK] Social Media Knowledge

DIGITAL MARKETING NEWS

Social Media Fail: Woolworths

Lest we forget. At least that what Woolworths will be hoping customers do after their latest Anzac-themed social snafu.

Soldier on

Recently the supermarket giant launched "Fresh in our memories", a website that ostensibly paid tribute to Anzac veterans.

The site allowed users to upload Facebook cover and profile photos which were then superimposed with the slogan "Fresh in our memory", and the Woolworth's logo.

One of the images available to upload was of a Digger carrying a dead comrade over a battlefield.

This didn't go down too well with the public. 

No fighting chance

Soon everyone from journalists, the RSL and the Minister for Veteran Affairs were accusing Woolworths of poor taste and cashing in on the Anzac legacy. 

At first Woolworths defended its decision, however as the furore escalated it took down the website and issued a statement saying it regretted any offence caused.

Carrspace, the agency behind the campaign, had to disable their Twitter account after a torrent of negative comments.

“The Fresh in Our Memories website has been taken down this evening.  The site was developed to give our staff and customers a place to put their stories to mark the Centenary of ANZAC," the company explained.

While Woolworths' quick response and apology was the correct gameplay, it's a reminder that brands must remain aware of the various ways a campaign can be interpreted.

And that even in the digital age, some things remain sacrosanct.
 

Learn with SMK through November

Start your SMK: Digital Excellence 7-day free trial today and unlock unlimited, on-demand access to hundreds of hours of digital masterclasses, training courses and hands-on tutorials.

Your risk-free trial offers the perfect opportunity to expand and upgrade your digital intellectual property.

Each month SMK releases 30 hours of new and updated social media and digital marketing educational course content, ensuring you never get left behind – be it on digital strategy, tactics or implementation.

Alongside this, SMK offers live help and support weekly within the SMK Working Group. It might be a quick fix or the root of a bigger problem; either way, a problem shared is a problem halved. On a day-to-day basis, SMK’s team gives you hands-on support and fresh ideas.

Not to mention a shoulder to cry on, occasionally.

November's Courses, Live Help & Support Options

Live Member Clinics every Monday & Tuesday from 1 pm – 2 pm AEST

  • Live help and support from SMK’s team of analysts.
  • Book in to request a personalised discussion for 15 or 30m via Zoom within the Facebook Working Group.

Weekly Technical Labs: Meta Business Suite on Wednesdays from 1 pm – 2 pm AEST

  • Technical Labs explore the technological process and workflows related to key digital marketing activities.

Google Analytics 4, Data Analysis & Evaluation Masterclass on Thursdays from 10 am – 12 pm AEST

  • Module 1: GA4 Optimisation, Key Features, Tools & Reports
  • Module 2: Setting up GA4 Conversions & Understanding Analytics Events
  • Module Three: Analytics campaign tracking and report analysis
  • Module Four: GA4 report round-up, conversion attribution & visualisation

Influencer Marketing Masterclass: Organic, Paid & Commerce on Fridays from 10 am – 12 pm AEST

  • Module 1: 2024 Influencer Marketing Trends, Forecasts & Opportunities
  • Module 2: Organic Influencer Marketing Best Practices
  • Module 3: Optimising Influencer Campaigns With Social Ads
  • Module 4: Evaluation, Reporting and Influencer Commerce

Leave a Comment