[SMK] Social Media Knowledge

DIGITAL MARKETING NEWS

PayPal now available through Messenger

PayPal has announced users will soon be able to send and receive person-to-person transactions through Messenger.

Pay a pal through chat

In 2016, PayPal and Facebook announced a strengthened partnership allowing US customers to shop online from merchants utilising a Messenger chat bot with the new PayPal feature.

Customers will also be able to link their PayPal account with Messenger to receive notifications and receipts from their associated online transactions.

In app, users will need only tap a blue plus icon within Messenger and choose between a green Payments button to send or request funds.

Customer service through AI

PayPal’s chatbot is also being given new responsibilities in the wake of the online service. Users will now be able to get help with customer service through their automated customer service rep.

The chatbot will be able to help customers with issues in real-time and is programmed with an array of colloquial terms and languages, so “Oh dude, I totally forgot my password” will be understood by the bot.

The customer service bot will be able to give detailed answers regarding most transactions. Should more complicated issues arise, customers will be transferred to a live rep for further assistance.

Currently the new PayPal via Messenger feature is only available on iOS in the US, but is expected to roll out globally.

Would you prefer to do business with a chatbot when performing online transactions? Let us know what you think in our comment section below.

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