Twitter has kitted out Direct Message with shiny new Customer Service tools, giving users more scope to engage with brands.
Message in a Button
Brands can now add buttons to Direct Messages, which allow customers to take certain actions.
For example visiting a web page, following an account, starting a Direct Message with another account, or composing a tweet.
You can customise the text on the buttons, and add up to three on a message. And yes, the buttons support emoji.
Smiley Face
The update comes as Twitter ramps up its customer service offering for brands. The platform has recently made improvements to customer feedback processes, and released Direct Message Cards.
Expect more in this space as Twitter faces increasing heat from Messenger, which is aggressively targeting business users – often with its army of bots.
Do you use Twitter Direct Messages? Let us know how in the Comments.
RECOMMENDED FOR YOU
Instagram Kills Live Shopping In March
Instagram is no longer interested in live stream shopping.…
Instagram is no longer interested in live stream shopping.…
TikTok Unveils Expanded, Richer Video Insights For Businesses
TikTok already offers some of the best free social…
TikTok already offers some of the best free social…
Meta Further Expands Teen Ad Restrictions For Brands
Meta is updating how it serves ads to teens…
Meta is updating how it serves ads to teens…