[SMK] Social Media Knowledge

DIGITAL MARKETING NEWS

Twitter’s new tools for reaching customers

February 3, 2022

Twitter has rolled out Quick Replies and Welcome Message, two new customer service tools for brands.

Quick off the mark

Quick Replies lets brands advise users with the best ways to reply to Direct Messages. For example, asking users to include certain information when lodging an enquiry, or presenting users with a list of options for responding.

Welcome Messages appear once a user sends a Direct Message. Brands can create multiple Welcome Messages based on user behaviour. This might include expected wait times for a reply.

Twitter says the features work best when used in conjunction.

Customer is always right

The updates come as Twitter seriously amps up its commitment to Customer Service and brand tools on the platform.

The new features are now available on Twitter's native app and web.

If you're a business that provides support in Direct Messages, you can set up a Welcome Message now via the support settings page in the Twitter Dashboard.

Learn with SMK W/C 4th July 2022

Start your SMK: Digital Excellence 30-day free trial today and unlock unlimited, on-demand access to hundreds of hours of digital masterclasses, training courses and hands-on tutorials.

Your risk-free trial offers the perfect opportunity to expand and upgrade your digital intellectual property.

Each month SMK releases 30 hours of new and updated social media and digital marketing educational course content, ensuring you never get left behind – be it on digital strategy, tactics or implementation.

Alongside this, SMK offers live help and support weekly within the SMK Working Group. It might be a quick fix or the root of a bigger problem; either way, a problem shared is a problem halved. On a day-to-day basis, SMK’s team gives you hands-on support and fresh ideas.

Not to mention a shoulder to cry on, occasionally

SMK Editor

SMK Editor

SMK Labs running this week

Mon 4th July: Member Clinic from 1 pm – 2 pm AEST

  • Live help and support from SMK’s team of analysts
  • Book in to request a personalised discussion for 15 or 30m via Zoom within the Facebook Working Group

Tues 5th July: Member Clinic from 1 pm – 2 pm AEST

  • Live help and support from SMK’s team of analysts
  • Book in to request a personalised discussion for 15 or 30m via Zoom within the Facebook Working Group

Thurs 7th July: 2022 Social Media Strategy Optimisation, 10 am – 12 pm AEST

  • Module Three in SMK’s updated and expanded 2022 Social Media Strategy Optimisation strategy course 

Fri 8th July: Digital Design for Non-Designers: 10 am – 12 pm AEST

  • Module Three in SMK’s Digital Design for Non-Designers, helping businesses maximise creative results 

Leave a Comment

RECOMMENDED FOR YOU

LinkedIn Streamlines Event Promotion

July 1, 2022

LinkedIn Streamlines Event Promotion Just a few weeks after…

LinkedIn Streamlines Event Promotion Just a few weeks after…