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DIGITAL MARKETING NEWS

Twitter launches new Customer Service tools

Twitter has released a range of new features to help brands offer more comprehensive customer service.

Service with a smile

Business accounts on Twitter can now advise if customer service is offered. Brands can also display which times of day service is available.

To make the change, head to the new Customer Support settings on the Twitter Dashboard.

Once selected, brands will be able to receive Direct Messages from customers.

Silver service

The update will make communication with customers more streamlined. Previously, users had to follow a brand to receive a Direct Message.

It also brings Twitter’s business pages into line with Facebook, which displays how responsive business Pages are to customer queries.

To find out more visit dashboard.twitter.com.
 

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March's Courses, Live Help & Support Options

Live Member Clinics every Monday & Tuesday from 1 pm – 2 pm AEST
  • Live help and support from SMK’s team of analysts.
  • Book in to request a personalised discussion for 15 or 30m via Zoom within the Facebook Working Group.
Weekly Technical Labs: Google Analytics 4 on Wednesdays from 1 pm – 2 pm AEST
  • Technical Labs explore the technological process and workflows related to key digital marketing activities.
SEO Made Easy Masterclass on Thursdays from 10 am – 12 pm AEST
  • Module One: 2024 Search Engine Optimisation (SEO) Trends, Challenges and Opportunities
  • Module Two: Understanding Technical SEO, User Experience & Google Search Console
  • Module Three: On-Page SEO, Website Copywriting & Content Marketing
  • Module Four: Off-Page SEO, Local SEO & Google Business Profile Optimisation
Digital Marketing Evaluation Masterclass on Fridays from 11 am – 1 pm AEST
  • Module One: 2024 Ads Trends, Landscape and Opportunities
  • Module Two: Social Ad Reporting, Evaluation & Campaign Optimisation
  • Module Three: Advertising Strategy, Targeting & Campaign Planning
  • Module Four: Social Ad Creative, Copywriting & Campaign Testing

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