Twitter launches new Customer Service tools

30/09/2016 SMK Editor

Twitter has released a range of new features to help brands offer more comprehensive customer service. Service with a smile Business accounts on Twitter can now advise if customer service is offered. Brands can also display which times o ....

Go private with Twitter's Message Button for brands

29/09/2016 SMK Editor

The battle for customer complaints – or, shall we say, feedback – continues as Twitter upgrades its embeddable buttons to allow easy access to Direct Messages. Get involved As Facebook moves to promote Messenger as the platform for users to c ....

Facebook's new Mobile Ads for Retailers

29/09/2016 SMK Editor

Facebook has just launched new mobile ad units designed to boost in-store sales. Walk in Dynamic Ads for Retail lets retailers display produ ....

Stat Attack: Smartphones rule Social

28/09/2016 SMK Editor

A new report from Nielsen shows that while free-to-air TV and radio are still the most popular media outlets, smartphones ....

Google Docs and Box team up

28/09/2016 SMK Editor

File sharing service Box is teaming up with Google to make working in the cloud more streamlined. Out of the box  At the recently BoxWorks conference in San Francisco, the company ....

Call of Duty shows how brands can win using Snapchat lenses

27/09/2016 SMK Editor

Activision's Call of Duty has launched a Snapchat sponsored lens to promote the upcoming release of its Infinite Warfare game title. Zombieland Snapchat users in the US were able to access a ....

Instagram Stories starts Strong

27/09/2016 SMK Editor

When Instagram launched the Snapchat-inspired Stories feature in August, it wasn’t the most novel development the platform had ever released. However that hasn’t deterred users, with new data showing Instagram’s latest is off to a strong start. ....

Martech Mashup: MailChimp and Google Primer tag team

26/09/2016 SMK Editor

MailChimp has teamed up with with Google Primer to keep marketers across the late ....

Instagram cracks down on trolls

26/09/2016 SMK Editor

Instagram has released an update that makes hiding comments from trolls a breeze. Time’s up trolls The latest version of Instagram’s iOS and Android apps sport the update, which lets brands filter and hide inappropriate or ab ....

Messenger presses the Instant Video button

23/09/2016 SMK Editor

If you can't innovate, renovate. Traditional video calling wasn't enough for Facebook's liking, so they've updated Messenger with Snapchat-like live video calling. Don't wait Messenger added free video calls in April last year ....

LinkedIn unveils Content Search

22/09/2016 SMK Editor

LinkedIn has just released Content Search, a new way to discover the wisdom of others on its mobile app. Truth seeker ....